support@crayoncity.dev
Best for payments, receipts and refunds. Please write from the email address on your Crayon Board account.
Contact
Contact & support.
Questions about CrayonCity, or help with Crayon Board: a class, your plan, a payment or a refund. You'll hear back from the people who build it, within two working days.
+880 1779 418015
Messages only. Handy for quick questions about a class or your account.
Within two working days
Approved refunds are issued to your original payment method, normally within 14 days.
Business details
Who you're dealing with
CrayonCity is the brand of Crayon City LLC, a limited liability company registered in Wyoming, United States. The company sells Crayon Board subscriptions directly and handles all customer service and refunds.
Card payments are processed by Stripe. Stripe is our payment processor only; your purchase is from Crayon City LLC.
- Legal name
- Crayon City LLC
- Trading as
- CrayonCity
- Registered in
- Wyoming, United States
- Founder
- Ahmed Al Beruny
- What we sell
- Crayon Board, software sold as a monthly subscription
- Support
- support@crayoncity.dev
WhatsApp +880 1779 418015 - Payments
- Card payments in US dollars, processed by Stripe
- Website
- crayoncity.dev
Common questions
Billing help
How do I cancel my plan?
Open the pricing page in Crayon Board and use the billing portal. You keep your plan until the end of the month you've paid for, and you are not charged again.
How do I get a refund?
Email support@crayoncity.dev within 14 days of the payment. The full rules are in our Refund Policy.
Where is my receipt?
Stripe emails a receipt each time you pay, and every invoice is in your billing portal.
I don't recognise a charge from CrayonCity.
It is most likely a Crayon Board subscription or credit top-up. Email us with the date and amount and we'll look it up. Please contact us before disputing it with your bank.
Where can I see the prices?
Current plans and prices are on the Crayon Board pricing page. Prices are in US dollars.